I hope this message finds you well. Please be advised that I paid the past-due bill on September 1, 2023. Nevertheless, when I checked my mobile banking, I discovered that there was an additional charge of 1,965 TL. When I called my bank, they told me that the payment had already been sent to Vodafone. I am writing to make an urgent request for assistance in determining the purpose of this charge and in figuring out how to get a refund for it. I am looking forward to hearing back from you, regardless of whether it will be positive or negative, as I require a speedy resolution to this problem. Your assistance is extremely valued, thank you.
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times about this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo...
Despite paying the requested amount for the overdue invoice, my Vodafone bill remains unpaid for months. Misdirection from customer representatives led to an erroneous lump-sum billing. Despite expressing my grievance and assurance of investigation, no resolution has occurred. Vodafone instructed a ...
The last bill of my Vodafone line of ₺636.30 was withdrawn twice from my Garanti Bank and Ziraat Bank accounts on 15.11.2023. I contacted customer service many times and was asked to email the receipts and IBAN information to the document request form, which I did. Later, due to missing documents, I...
On July 19, 2023, an automatic charge of "74 TL" was deducted from my Worldcard digital card with the last four digits "4912 0550 xxx 1778" for the Simple X Small package associated with my registered mobile number: 0530 xxx 29 19. Despite being informed that the Simple package would be discontinued...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
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