On July 19, 2023, an automatic charge of "74 TL" was deducted from my Worldcard digital card with the last four digits "4912 0550 xxx 1778" for the Simple X Small package associated with my registered mobile number: 0530 xxx 29 19. Despite being informed that the Simple package would be discontinued and that I would be moved to the Easy package, I made a duplicate payment of "74 TL" for the Simple Easy Small package on July 23rd, 2023. On the same day, I reached an agreement with Vodafone customer service representative Ms. S** and was assured that the duplicate payment would be refunded to my credit card within three days. No such refund has been made as of the time of sending this email, and the bank slips for the payments have been provided as proof. As per customer satisfaction and quality standards, I request an immediate investigation and refund of the "74 TL" that was incorrectly charged.
I've recently had a frustrating experience with Vodafone. They unfairly labeled additional packages as "plan overage fees." Here's what happened: I received an SMS notification that my internet usage was nearing its limit, so I promptly turned off my mobile data. While connected to Wi-Fi, I decided ...
I am a Vodafone Red customer with the phone number 535 *******47. As seen in the attached screenshot, I received an SMS from Vodafone on Friday, July 21, 2023, at 3:15 PM, stating, 'To compensate for connection-related issues, a discount of 30 TL will be applied to my first bill, which is due in Aug...
Vodafone charged me an exorbitant 1250 TL when my bill should have been only 118 TL. That's insane! To make matters worse, they've been deducting 149 TL from five different companies via Vodafonepay multiple times. What exactly is going on? When I contacted Vodafone about the overcharging, they had ...
I applied for a new Vodafone line through online services on October 13, 2023, at 13:45. Subsequently, I received a call from Vodafone stating they have exclusive promotions for new line applications, emphasizing a reduced fee of only ₺30, payable in 12 installments on my monthly bill. Curious about...
Once again, Vodafone has slapped me with an unjustifiable bill of 1087.4 TL. Despite winning my April dispute over the 504 TL bill, they have failed to refund me the owed amount of 449 TL, and now they claim that the bill was reviewed by their relevant service and deemed valid. Not stopping there, t...
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