I was happy to get my hands on a refurbished iPhone 32GB from Vodafone. It seemed like a good deal, and I was looking forward to using it for my daily tasks and communication. However, after a few days of use, I noticed that the battery had swollen, causing the screen to detach from the body of the phone. This was a major concern for me because it posed a safety risk and rendered the phone practically useless. I immediately contacted Vodafone and explained the situation. They directed me to their refurbished phone technical service, Ouno Service, and I promptly sent the phone for repair. However, the response I received from Ouno Service was shocking. Instead of resolving the issue, they returned the phone with a different IMEI number, which was not the one originally assigned to my device. It felt like a slap in the face as if they were trying to deceive me and avoid taking responsibility for their error.
I've filed a complaint against Vodafone for selling me a defective phone. The device heated up upon arrival, and while attempting a software update prompted by a notification, it abruptly shut down and displayed a 'support restore' error. Frustrated, I returned the device for a refund, but they have...
I'm a Vodafone customer who recently purchased a refurbished contract phone. It couldn't read the SIM card when it arrived, and the screen was cracked. I wanted to return it, but the seller refused, claiming it was damaged, and they've been opening complaint tickets for three months with no solution...
On March 25, 2035, I purchased a Samsung A16 smartphone through the Vodafone Yanımda app. Within the last month, I’ve experienced multiple issues, including the original Samsung charger and cable burning twice, swelling on the back of the device, and problems with internet connectivity and phone cal...
I recently purchased an Apple Watch SE2 from a Vodafone store. Upon trying to pair the watch with my iPhone 7 at home, I was disheartened to discover that they were incompatible. I immediately contacted the store, but they refused to accept a return, citing that the box had been opened. A week befor...
On 23.07.2023, I ordered iPhone 11 from the online store and although days passed, the order was being prepared. I canceled the order and bought it elsewhere and received it in 2 days, Vodafone reflects the first installment of the phone, which I did not receive and was not even shipped, on my invoi...
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