I made a 3000 TL prepayment and purchased a Samsung A54 model device from the Eskişehir Espark branch on June 29, 2023. I later decided, however, to return the device. They promised to complete the refund process within 10 business days. Despite the fact that I repeatedly contacted Vodafone about my complaint and was told they would call me back, they closed my complaint by falsely claiming that I rejected their calls. In reality, I call their customer service ten times a day to inquire about the status of my refund. How can they expect me to reject their calls when I'm working hard to resolve the problem? It makes no sense! Both the prepayment amounts and my inquiries are shown in the records below. Despite this, they have yet to refund my 3000 TL prepayment, despite the fact that it has been 20 days since they promised to do so within 10 business days. I demand a refund and compensation for the losses incurred as a result of this ordeal.
purchased a device through online shopping, and it turned out to be visibly faulty, without any prior inspection. worse, I encountered the same issue twice. The first return request was processed within 3-5 days, including a refund. However, the second return request, despite being 20 days in, stil...
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times about this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo...
Once again, Vodafone has slapped me with an unjustifiable bill of 1087.4 TL. Despite winning my April dispute over the 504 TL bill, they have failed to refund me the owed amount of 449 TL, and now they claim that the bill was reviewed by their relevant service and deemed valid. Not stopping there, t...
In September, I purchased a new phone from Vodafone for 12 installments at 1280 TL per month, totaling 15,360 TL. Although the first installment should have been in October, they charged me for two installments in October: 1,512.60 TL on October 23 and 1,310.20 TL on October 30. When I contacted cus...
The last bill of my Vodafone line of ₺636.30 was withdrawn twice from my Garanti Bank and Ziraat Bank accounts on 15.11.2023. I contacted customer service many times and was asked to email the receipts and IBAN information to the document request form, which I did. Later, due to missing documents, I...
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