5
Resolved

Fraudulent Billing by Vodafone

Fraudulent Billing by Vodafone
Nuray
October 5, 2023 4:24 PM36
Nuray's Thank You Message
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Hello there, Vodafone. I inadvertently clicked on "3 GB Hunt" in the Vodafone Yanmda app, and they charged me 96 TL directly to my bill. When I called customer service, they said they couldn't cancel it and suggested I download the app "Art Mobil." We use touch-screen phones, and it is illegal to deduct money from our accounts without our permission every time we touch the screen. I'd like to cancel the subscription and receive a refund for the money deducted this month. This whole situation with Vodafone Yanmda and Art Mobil has made me doubt the system's security. It's infuriating when a simple click results in a large bill. Vodafone must address these unauthorized charges as soon as possible and make it simple for customers to cancel such subscriptions.

Nuray
Nuray
October 8, 2023 4:38 PM

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