I am the legal owner of the line 05447943***. Vodafone is failing to protect my personal data; they are processing my personal information without my consent. Whenever I raise this issue during calls, the representatives avoid addressing it. I've already decided to file a complaint with the relevant government authorities. However, today, when I checked Vodafone Yanımda (My Vodafone), I noticed that everything I downloaded from the Apple Store seemed fine. Strangely, when I logged in from Google, there was a transaction under the name of Vodafone Yanımda (personal data processing), and there were 6 representative contacts related to this issue. I spoke to 3 of them, while 3 others muted themselves, and the remaining 2 were constantly shifting around, providing incoherent answers, and failing to address my questions. I never received a proper response. I will initiate a legal process against these transactions conducted without my consent. When I inquired about a tariff change, I was told that I had initiated the transaction. Where did I do this? Do you have any evidence or proof? The response I received was that no evidence was needed, which is simply unacceptable, my friend.
I wanted to switch to a new plan after my commitment ended via the Vodafone Yanımda app. First, it gave an error, but on my second try, it said the process was completed. But when I checked later, Vodafone hadn't made the switch. I called on October 2nd, and a person named A*** said they made a reco...
I am a citizen of Kazakhstan and a married musician from Turkey. 1. I noticed that 2 (two) Vodafone lines were opened through e-Government without my knowledge and consent. (Document is attached) Thereupon, I went to the Vodafone communication center on Istiklal Street, filled out some forms, and ca...
Despite creating multiple records on this platform, my issues have not been resolved; instead, numerous irregularities have taken place. I've even uploaded a video as evidence – during the so-called "2nd billing period," an unjustified extra charge was imposed, and they never sought my approval. Not...
I requested the transfer of a phone line from another operator to Vodafone under my mother's name at a Vodafone store nine months ago. Unbeknownst to me, the store ported the line as a postpaid contract. I noticed this three months after the line was activated for the first time. I immediately conta...
My journey with Vodafone has been nothing short of a nightmare since I ported my number in January 2022. Here's a chronicle of the ongoing fiasco: Des...
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