I was planning to buy the Vivo Y36 through the official website, and before placing my order, I specifically contacted customer service to confirm payment options. I was told that the Akbank 6-month zero-interest installment plan would appear during checkout. Based on this information, I proceeded to purchase the phone.
However, no matter what I tried—different browsers, different devices, multiple attempts—the Akbank payment option never showed up during the payment process. I contacted customer service again, hoping for a solution, but they were absolutely no help. They just repeated the same instructions without offering any real support or fixing the issue. I feel misled and deeply disappointed.
Now the campaign is about to expire, and I still haven’t been able to use the financing option that was clearly promised. This isn't just a technical error—this is false advertising. I relied on the information provided by your representatives, wasted time trying to complete the transaction, and now I might miss the promotion entirely.
Hello, I purchased your Vivo V50 phone from a Vatan Bilgisayar store for ₺31,500. I mentioned that it came with a free headphone gift, but they told me there was no such offer — even though there actually was. I double-checked the campaign details on your official website before going to the store. ...
I bought a Vivo Y22s and soon discovered it had a factory defect—the headphone jack doesn't work at all. Because I usually use Bluetooth headphones, I didn’t notice the issue right away. On top of that, the phone’s screen has a dead pixel. These are clearly manufacturing faults, not caused by me, so...
On February 21, 2024, I purchased a Vivo Y36 phone from Vatan Computer. I had actually gone there to buy a Samsung or Xiaomi, and I had never even heard of Vivo before, but the sales representative convinced me by saying that Vivo was founded 20 years before Xiaomi, that it was a very high-quality b...
On November 23, we bought a Vivo V40 model phone worth ₺30,000, which my father and I have been using together. From the very first day, the phone overheated excessively and lagged severely. Shortly after purchasing it, I returned to the store. The staff kindly made some adjustments, but the overhea...
I purchased the Vivo X100 Pro, a premium device priced close to ₺60,000, expecting top-tier performance. Unfortunately, it started showing serious screen issues not long after I began using it. The screen freezes and becomes unresponsive at random times. The only temporary fix is resetting the phone...
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