Hello, I purchased your Vivo V50 phone from a Vatan Bilgisayar store for ₺31,500. I mentioned that it came with a free headphone gift, but they told me there was no such offer — even though there actually was. I double-checked the campaign details on your official website before going to the store. It clearly stated that the headphone gift was part of the promotion. Why didn’t they give it to me? I saw online that the promotion included free headphones, and I even said so at the store, but they insisted there was no such gift. I felt really bad and extremely disappointed. This experience was far from satisfying — I paid good money and ended up feeling mistreated. I kindly request that this issue be resolved and that the gift I was promised is delivered.
I was planning to buy the Vivo Y36 through the official website, and before placing my order, I specifically contacted customer service to confirm payment options. I was told that the Akbank 6-month zero-interest installment plan would appear during checkout. Based on this information, I proceeded t...
On November 23, we bought a Vivo V40 model phone worth ₺30,000, which my father and I have been using together. From the very first day, the phone overheated excessively and lagged severely. Shortly after purchasing it, I returned to the store. The staff kindly made some adjustments, but the overhea...
I purchased the Vivo X100 Pro, a premium device priced close to ₺60,000, expecting top-tier performance. Unfortunately, it started showing serious screen issues not long after I began using it. The screen freezes and becomes unresponsive at random times. The only temporary fix is resetting the phone...
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