I bought a bed base from Vivense, but unfortunately, it started sinking in the middle due to a faulty installation. I contacted customer support through the call center, but I didn't hear back for an entire month. It's been a month since they let me know that they started the process to replace the broken and damaged parts. However, it's been almost 2 months now and I haven't received any further updates from them.
When we opened and assembled the product, we noticed that the parts did not fit together properly and were not sturdy. We tried to contact Vivense but could not reach anyone or find a phone number. We were told to contact them via email, but no one responded. I indicated through WhatsApp that I want...
I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending the correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but ...
I bought a corner sofa set from Vivense in February last year, but within less than six months, the cushions had already collapsed. I couldn’t reach anyone for the warranty—my emails went unanswered. Later, I asked for help at the store, and they assisted me with the warranty process. My sofas were ...
I bought a wardrobe from Vivense, but they sent the wrong parts. They initially said the correct pieces would be sent later, but nothing was done. The...
I bought 4 wall sconces from the Vivense brand. Unfortunately, my attempts to reach customer service for technical inquiries were unsuccessful. The products were delivered a week later than originally promised. When I tried to install them, I quickly noticed that they had distinct variations and wer...
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