VivaVideo advertised my trial as free but hid the charges when activating it. How can I demand a refund?

When VivaVideo advertises a free trial but applies hidden charges when activating it, you can request a refund formally and with proper documentation:

• Confirm the type of charge: check your purchase history in the App Store or Google Play to see if the payment appears as an “automatic subscription.” This will help you identify whether it was a renewal and the exact date of the charge.

• Cancel the active subscription:
– On iOS: Settings → Apple ID → Subscriptions → VivaVideo → Cancel
– On Android: Play Store → Subscriptions → VivaVideo → Cancel
Take a screenshot showing that the cancellation has been completed.

• Submit a complaint to official support: contact them through the form at https://www.vivavideo.tv/contact.html or email [email protected]. Explain that the charge was not clearly disclosed and that you are requesting a refund due to lack of commercial transparency.

• Attach evidence: include receipts, screenshots of the “free trial” advertisement, and the unexpected charge. The more evidence you provide, the faster they will review your case.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.