I downloaded the VivaVideo mobile app on my iPhone on March 10 after seeing that it offered a 7-day free trial. I started using the trial without encountering any clear approval or confirmation screen. However, on the third day of the trial (March 12), I noticed that an annual subscription fee of $72 was charged to my card without my consent or any explicit notification.
The charge appeared on my statement as Apple.com/bill and was deducted from the card registered to my Meta account. I have already filed a dispute with my bank and also contacted Apple Support regarding this issue. I only intended to test the app, and being charged such a high annual fee before the 7-day trial even ended is extremely unfair and misleading.
I request that this unauthorized annual subscription be immediately canceled and that the $72 charged to my card be fully refunded.
On August 17, I downloaded the VivaVideo app on my iPhone. The app displayed a yearly subscription fee of $55, but I did not approve the purchase because I didn’t want to subscribe. However, since the app offered a 3-day free trial, I forgot to delete it, and once the trial ended, $55 was charged to...
I downloaded the VivaVideo app on my iOS device and only tried it once. However, despite not giving any approval or explicit consent, I later noticed that an annual subscription fee of $72 was charged to my card. This transaction, dated March 23, 2026, appears on my Yapı Kredi Bank World Platinum c...
On November 29, 2025, I started a 3-day free trial subscription for an app called Vivavideo through the App Store. Although the app clearly stated that no charges would be applied during the free trial period, on that same day without any confirmation screen or additional notice, a $53 charge was ad...
I started a subscription on the VivaVideo app that was shown on the App Store as a 3-day free trial. However, despite there being no confirmation screen or clear disclosure, I discovered on January 10, 2026 that $53 had been charged to my card for an annual Premium subscription. As soon as I notice...
I started a 3-day free trial on the VivaVideo app, but despite not giving any clear approval, a charge of $44 was made from my account on March 26, 2026, at 12:10 PM under the name “VivaVideo subscription.” I only intended to try the free trial for testing purposes and did not realize that any paid...
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