I never got help from Virgin Australia customer service, how can I escalate this?

If Virgin Australia customer service did not help you;

• Contact Virgin Australia again via a different channel (phone, app, email, airport desk) and state that your previous requests were ignored or unresolved
• Provide your booking reference, case/ticket numbers, dates of contact, and a brief summary of the issue

Ask them to;

• Escalate your case to a supervisor or complaints team
• Provide a written response explaining why your issue wasn’t resolved
• Confirm a clear timeframe for final resolution

If the problem persists;

• Keep records of all messages, call logs, and responses
• Submit a complaint through Xolvie to seek visibility and a fair resolution