Vimeo Pro Subscriber Cannot Upload Updated Videos

As a Vimeo Pro subscriber, I purchased 4 TB of storage space through Vimeo and have used approximately 40 GB of it so far. However, I have been experiencing a serious technical issue for a long time whenever I try to upload new versions of videos I have already uploaded.

Since April 2, 2026, every time I try to upload a new version of a video, the system continuously displays a message saying, “Optimization is in progress, this may take some time,” but the process never actually finishes. This problem has been continuing for weeks, preventing me from uploading updated versions of my videos. In addition, I frequently receive another error message during upload attempts stating, “Oops, there is a technical problem.”

I have contacted Vimeo Support by email six times so far regarding this issue. Unfortunately, they have repeatedly indicated that they cannot even determine what is causing the problem, and they have not been able to provide me with any concrete solution. I believe the quality of a service is truly demonstrated when something goes wrong, and Vimeo has seriously damaged my trust by failing to resolve this issue despite my repeated attempts to obtain support.

I expect Vimeo to urgently resolve the technical problem preventing me from uploading new versions of my videos. The persistent “Optimization is in progress” message and the “Oops, there is a technical problem” error that appears during uploads need to be completely eliminated. As a Pro subscriber who has paid for this service, I expect to be able to use my storage and video-upload functionality reliably and without interruption.