OmeTV Account Blocked for Age Restriction Error – Need Review

I have an existing OmeTV account that was suddenly blocked on 4 April with the warning that my age does not meet the minimum requirement. I had been using the account before without any issues, and I believe there has been a mistake about my age information. After my account was blocked, I tried to reach OmeTV support, but I did not receive any response. I am unable to access my account and the situation has not been clarified in any way. I request that my age information be corrected in your system and that my account be re-evaluated accordingly so that I can continue using the service. I would also like to receive a clear explanation of why my account was blocked despite being an existing user.