On 25.08.2025, two tickets for the Gençlerbirliği–Fenerbahçe football match were purchased through Viagogo without my knowledge or consent. A total of ₺70,000 was charged to my İş Bankası credit card. I received no confirmation SMS, email, or approval notification from either my bank or Viagogo regarding this transaction. My order number is #621748340.
I attempted to resolve the issue through Viagogo’s virtual assistant, but no help was provided. I was redirected to a foreign representative in English who gave me vague, dismissive answers and stated that “refunds are not available.” They only mentioned that the matter would be “reviewed.” This response is unacceptable, especially since I did not authorize or initiate this purchase. I have no intention of using these tickets.
I also contacted my bank. While I have the receipt, they informed me that since the transaction is still pending, I cannot yet file a dispute. The tickets have not been delivered—they only show as “purchased” in the system. This makes the charge a clear violation of my consumer rights.
Additionally, I suspect there may be a link with Passolig, as the tickets appear to be tied to their system. I demand the immediate cancellation of this unauthorized purchase and a full refund of the ₺70,000 charged to my card.
On 31.08.2025, I attempted to purchase a ticket for the Frankfurt – Galatasaray Champions League match through Viagogo. The ticket price was displayed as €37, but without any confirmation message or approval from me, my credit card was charged €1,100. This was done without my consent, and I have bee...
On October 4, 2025, I purchased three tickets for the Galatasaray–Beşiktaş match through Viagogo (Order No: 624808583, registered email: s******@hotmail.com). I paid a total of ₺75,000 for these tickets. However, only one of the tickets could be used — the other two were not delivered due to a Passo...
On 23.09.2025, at around 22:45, a purchase of ₺10,067.84 was made through Viagogo using my Enpara credit card without my knowledge or consent. I have never shared my card details with anyone, yet this transaction was carried out entirely without my involvement. As soon as I noticed, I contacted my b...
I purchased two tickets for the Fenerbahçe-Sivasspor match on November 10, 2024, through Viagogo (order number 5478***41). The day before the match, I received a message saying the tickets were loaded onto my Passolig card. However, on the match day, I was assured the tickets would be uploaded by 3:...
On 06.09.2025, a ticket purchase of ₺22,475 was made through Viagogo for the Mahsun Kırmızıgül concert at Harbiye, without my knowledge or consent. The ticket provided does not even include a seat number, making the situation even more suspicious. My order number is 621569549. Since this transactio...
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