I purchased a Vestfrost refrigerator 3 years ago as a second fridge for my home, and it was used very lightly. Despite this minimal usage, it suddenly broke down last week. I called the authorized service, and they diagnosed the problem as a compressor failure. Shockingly, they quoted me a repair cost of around ₺10,000 for this major fault.
I clearly stated that such a critical failure should not occur in such a short time, even if the warranty period has expired. However, the response I received via email was highly disappointing: they claimed that “unexpected failures can sometimes happen” and that they would start repairs only if I agreed to pay the full amount. On top of this, I already paid ₺600 as a service fee for the initial inspection.
It feels like the product is designed to work only until the warranty expires, and then customers are charged nearly the price of a new refrigerator for essential repairs. This experience has left me feeling financially burdened and emotionally frustrated, as I trusted Vestfrost for product quality and durability.
I request that Vestfrost cover the cost of the compressor replacement or offer a significant discount, as this is an unreasonable failure for a lightly used product. Please take responsibility for the product’s premature failure and resolve this issue fairly and promptly.
I own a Vestel Vestfrost refrigerator, and recently, the door seal (gasket) of my fridge tore unexpectedly. I immediately contacted the authorized service to resolve the issue. However, the service team claimed that this was a user error and therefore not covered by the warranty. They offered to rep...
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Three months ago, I purchased a Vestfrost No Frost refrigerator, expecting reliable performance. Unfortunately, the product is already giving me trouble. Recently, it started displaying the E07 error code, and I have no idea how to resolve it. Alongside this technical error, I noticed that the fridg...
I purchased a Vestfrost deep freezer from Vestel in 2020, and starting from the second year of use, I began experiencing persistent rusting and frost/ice buildup problems. About one and a half to two years ago, the company only replaced the rusted door, but even that process was problematic. They re...
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