Vestel Washing Machine Makes Loud Noise but Service Claims It Works Properly
I bought a Vestel washing machine just a year ago, and it’s been making an incredibly loud noise ever since. I have sent it to the authorised service centre six times, yet I still haven't received a solution. The service team insists that the machine is working fine, but the noise level tells a different story. Whenever I seek support, it seems like my concerns are overlooked instead of being properly handled. It's frustrating to encounter such a recurring issue with a product that is still quite new. I anticipated a higher level of service and a more professional demeanor from a brand such as Vestel. I remain hopeful that they will address this complaint with the seriousness it deserves and provide a lasting solution rather than returning the machine without any enhancements.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your notification. Did you know that you can access self‑service solutions on our website to resolve your issue with Vestel? We would like to remind you of all our communication channels, which are open 24/7. For your suggestions, requests, and complaints, you can always write to us on our WhatsApp line, send an email, or consult with Vestel Assistant on our website. The resolution of your complaints is also available through all our other channels at Vestel. Vestel Customer Services General Directorate
