Vestel Sold Me a Faulty UA 9600 TV and Refuses Free Repair or Replacement
On August 1, 2021, I purchased a Vestel UA 9600 TV. After installation by the authorized service, lines appeared on the screen, and the TV was replaced with a new one on August 14, 2021. On August 31, 2022, I requested service again due to another screen issue, and the main board was replaced on September 5, 2022. On November 18, 2022, I reported another screen issue, and the TV was replaced again on November 22, 2022. On March 28, 2024, I requested service once more due to a similar issue, and the TV was repaired on April 8, 2024. Now, the TV is again experiencing screen lines and color distortions, as shown in the attached images. However, Vestel has refused my request for a free repair or replacement, citing the expiration of the warranty and offering only a paid repair. Since August 2021, I have received three different TVs, all with the same recurring defect, proving that this product is faulty. Even if the warranty has expired, defects that involve serious faults or have been fraudulently concealed are not subject to standard limitation periods. Consumers have four legal rights in such cases: returning the product for a full refund, keeping it and requesting a price reduction, demanding a free repair, or requesting a replacement with a defect-free unit. According to a Supreme Court ruling (2017/563E. 2019/605K.), if a defect is caused by the seller's gross negligence or fraud, they cannot invoke the statute of limitations. I purchased this Vestel TV to support local manufacturers, but it has caused significant inconvenience and disappointment. Therefore, I request a free replacement with an equivalent model. If my request is not met, I will pursue legal action.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your notification. Did you know that you can access self‑service solutions on our website for the resolution of your issue at Vestel? If you would like to check, we leave our link here. We would like to remind you of all our communication channels that are open 24/7. For Suggestions, Requests, and Complaints, you can always write to us on our WhatsApp line, send an email, or chat with Vestel Assistant on our website. The resolution of your complaints is available on all our other channels at Vestel. Vestel Customer Services General Directorate
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. We have shared your notification with our Customer Relations Officer, and it will be evaluated. Did you know that you can access self‑service solutions on our website for the resolution of your issue at Vestel? If you would like to check, we leave our link here. We would like to remind you of all our communication channels that are open 24/7. For your Suggestions, Requests, and Complaints, you can always write to us via our WhatsApp line, send an email, or speak with Vestel Assistant. The resolution of your complaints at Vestel is also available on all our other channels. Vestel Customer Services General Directorate
Despite 14 days, or two weeks, having passed since the complaint I filed on 12.02.2025, they didn't even bother to call. This is how much they care, this is how much they stand behind their products. Bravo to our national pride, Vestel.
