On August 1, 2021, I purchased a Vestel UA 9600 TV. After installation by the authorized service, lines appeared on the screen, and the TV was replaced with a new one on August 14, 2021. On August 31, 2022, I requested service again due to another screen issue, and the main board was replaced on September 5, 2022. On November 18, 2022, I reported another screen issue, and the TV was replaced again on November 22, 2022. On March 28, 2024, I requested service once more due to a similar issue, and the TV was repaired on April 8, 2024. Now, the TV is again experiencing screen lines and color distortions, as shown in the attached images. However, Vestel has refused my request for a free repair or replacement, citing the expiration of the warranty and offering only a paid repair. Since August 2021, I have received three different TVs, all with the same recurring defect, proving that this product is faulty. Even if the warranty has expired, defects that involve serious faults or have been fraudulently concealed are not subject to standard limitation periods. Consumers have four legal rights in such cases: returning the product for a full refund, keeping it and requesting a price reduction, demanding a free repair, or requesting a replacement with a defect-free unit. According to a Supreme Court ruling (2017/563E. 2019/605K.), if a defect is caused by the seller's gross negligence or fraud, they cannot invoke the statute of limitations. I purchased this Vestel TV to support local manufacturers, but it has caused significant inconvenience and disappointment. Therefore, I request a free replacement with an equivalent model. If my request is not met, I will pursue legal action.
In late 2020, I purchased a Vestel 50U9500 4K Ultra HD television. After some time, the screen panel developed a fault, resulting in image distortion with lines and color mixing. In February 2023, the issue was resolved under warranty by replacing the screen panel. However, in August 2025, the same ...
My Vestel UA9540 television, bought on March 22, 2024, suffers from severe color distortion when viewed from any angle other than straight on. When viewed straight, the image appears normal; nevertheless, when viewed from the side, it gets significantly discolored. This is a serious issue because a ...
Since the panel failure in the previous Vestel TV could not be fixed, a new Vestel 50U9600K Smart TV was purchased by me on September 13, 2023, for a fee, upon the recommendation of your technical service. Not even 1.5 years after the installation of the TV; on February 15, 2025; for no reason, whil...
On 03/05/2024, I submitted a service request to Vestel support with service number 8102035664 due to freezing and failure to start issues with my Vestel 50U9510 4K Smart TV. The equipment was picked up by the service on 07/05/2024, and I was contacted the following day for delivery. Upon arrival, I ...
I bought the Vestel 50U9500 50" TV in late 2021, confident in its local production and the brand's reputation. I took great care of the TV and used a screen protector from day one, but it unexpectedly developed a major problem, rendering the screen unusable. I was really surprised to encounter such ...
Comments