Vestel Customer Service Fails to Resolve Iron Delay Issue in 7 Months
Hello there, I bought an iron from an authorized Vestel dealer in Siverek, on 13/08/2022. The invoice number is 17210. Regrettably, the iron experienced a malfunction just before the warranty period ended. Back on 23/10/2023, a good 7 months ago, I made my way to the service center. They have verified that a product replacement is required. Unfortunately, it has been a frustrating 7 months without receiving the replacement from Vestel. I've reached out to customer service on numerous occasions. At one point, they suggested replacing it with a different model or mentioned that they would send it once it's available. I agreed to wait for the stock, but it's been a frustrating 7 months and my product still hasn't arrived. Every time I reach out to customer service, they abruptly end the call without addressing my problem. Does this behavior align with the standards expected of a company like Vestel? That's really unfortunate. Could you please send the iron? I've been dealing with this issue for 7 long months. If I had purchased this product from a nearby store, my problem would have been resolved already. However, Vestel is not addressing the issue. If there happens to be any delay in the shipment of the product, kindly notify me promptly so that I can avoid any unnecessary waiting. Best regards.
Hello, We have received your complaint. We will contact you as soon as possible to resolve it. Did you know that you can access self‑service solutions on our website for resolving your issue with Vestel? We would like to remind you that all our communication channels are open 24/7. For suggestions, requests, and complaints, you can always write to us via WhatsApp and Telegram. You can send an email. You can chat live with our customer representatives through the chat screen. You can also call to meet the friendly service quality of our Communication Center customer representatives. The resolution of your complaints with Vestel is also available through all our other channels. With Vestel, IT CAN HAPPEN, Why NOT?
Vestel sent me a message after 7 months saying the product will be repaired. It's clear that you will send back the faulty burnt device claiming it has been repaired, and it will break again in 10 days. If it could be repaired, why hasn't it been repaired for 7 months? Please act in a manner befitting your claimed corporate identity and do the necessary without causing inconvenience to your customers. I haven't received an iron for 7 months.
