On May 16, 2024, at 12:11 PM, a VakıfBank ATM malfunctioned during my transaction and withheld my money. I waited for 5 minutes, retrieved my card, but didn’t receive the ₺2500 I deposited. I stayed at the ATM and used my Ziraat Bankası card to withdraw an additional ₺1000 before leaving. I reported the issue to both my bank and VakıfBank, but was told I must wait 20 days for resolution. This is an unacceptably long time to wait. Why must customers be made to wait 20 days for what should be a straightforward resolution? The ATM is checked and maintained weekly; they should review the camera footage and resolve this promptly.
This delay is causing severe inconvenience as I have medical appointments for my children and cannot wait until the 5th of the month. Please address this issue urgently by reviewing the camera footage and providing my money. No customer should have to endure such delays.
Dear Sir, on November 6, 2024, around 12:30 pm, I attempted to deposit money at the VakıfBank ATM (code: 00448) located in the garden of Samsun İlkadım Municipality. Due to an ATM malfunction, 59 of my ₺200 notes (totaling ₺11,800) were withheld. I took the necessary steps by filing request number 8...
On October 20, 2024, at around 05:00, I attempted to deposit money into my VakıfBank card via the Akbank ATM located in Ziya Gökalp, Kocasinan, Kayseri. After placing the money in the machine, I intended to deposit a total of ₺5000. When I selected the "continue with the transaction" option, the mac...
On September 30, 2024, I tried to put ₺21,100 into my account using a Vakıfbank ATM. So, ₺11,100 went through just fine, but the machine swallowed the other ₺10,000. I reached out to customer service and submitted a request three times, but I still haven't seen my money credited to my account. It's ...
On October 4, 2025, at 15:57, I attempted to withdraw ₺500 from a Ziraat Bank ATM located on Vatan Street, in front of Beykoz Oral and Dental Health Center in the Çubuklu area of Istanbul, using my Akbank debit card. The ATM displayed a message saying “cash cannot be dispensed,” and I did not receiv...
On 16.09.2024, I deposited approximately ₺9,000 into a VakıfBank ATM, but due to an ATM malfunction, the machine swallowed my money. Despite filing a report at the same time, my money has not been credited to my account for 3 days. I’ve been waiting for my money to be returned for days. If someone s...
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