Vakıfbank Customer Service Unreachable

I would want to convey my deep dissatisfaction with the VakıfBank Konya Nalçacı branch through this letter. The only number I could find online (0332 237 29 70) does not seem to be in use, so I have been attempting to contact them by phone for days now without success.

Even worse, according to VakıfBank customer support, I have to physically visit the branch in order to get my problem fixed. My current location prevents me from making the trip to Konya, therefore I'm sorry. Feeling annoyed and powerless is how I'm describing this scenario right now.