EA FC Mobile Account Banned Without Any Terms of Service Violation

My EA FC Mobile account on Android has been banned even though I have not violated any terms of service. I have been playing on this account for about three years, my account is registered in Thailand, and I have always played fairly. During the recent bug/error period in the game, I did not exploit any bug, did not abuse the system and did not buy any suspicious players or coins. In fact, when the ban was applied, I was asleep and not even using the game. Despite this, my account suddenly showed a suspension message for many hours, which makes me feel very disappointed and discouraged, because innocent players like me are being punished due to a mistake. I kindly request that EA thoroughly review my account and the ban decision, verify that I did not break any rules, and urgently lift the ban on my EA FC Mobile account so that I can access and play again as before.