I'm sending the same message to UPS customer service. I asked for a return on May 10, 2023, and the transaction number was 5517592. On May 11, 2023, I took the packages to my house's front desk so they could be returned. After the UPS workers got the packages, they repackaged and taped them according to their own standards. But this action caused damage to the packages, so the company wouldn't accept the return of the about 20,000 TL worth of things I won't be using. This letter is to let UPS know how upset I am that they don't have a clear shipping acceptance policy. Who gave them permission to change shipments without telling me? Lastly, I want to know who will be held responsible for the damage caused by this uninvited and careless intervention.
On April 15, 2025, my package was shipped via UPS Türkiye with my address details entered completely and correctly. Yet on April 21, UPS marked the delivery as failed due to a “wrong address” and returned my shipment without informing me in any way. I received no call, no email, and no notification...
UPS Türkiye has completely exhausted my patience. I’ve been trying to receive my package for over a month, but each time it gets returned due to so-called address issues—even though my delivery address and phone number are fully up to date in your system. I’ve verified my information multiple times,...
Our parcel from Izmir to Istanbul, which we gave to UPS cargo on 25/07/2023, should have arrived the next day, but it was delivered on 28/07/2023 in the afternoon. The 10 kg of butter and other food products in the cargo were delivered in a completely spoiled state. When we called and asked UPS carg...
I've been having a major problem with UPS Turkey in Ankara. I shipped a package on September 9, 2023, and despite the fact that it arrived in Ankara on September 20, 2023, they have yet to deliver it. They claim that the package was damaged and that they had to reseal it, but then they contradict th...
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