UPS Failed to Deliver My Urgent Package on Scheduled Date

Erdem
UPS
54

On December 10, 2024, UPS notified me that my package would be delivered to my address that day. I rearranged my entire schedule to stay home and wait, but the package never arrived. Despite calling customer service to emphasize the urgency, I was assured the delivery would be made by 6:30 PM. This turned out to be false, and I was misled.

As of December 11, my package is still undelivered. I contacted customer service again this morning, reiterating the urgency, but it’s now 12:15 PM, and my package hasn’t even been marked as out for delivery.

This level of inefficiency is unacceptable. I urgently request UPS to resolve this issue and ensure prompt delivery of my package.

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