I am experiencing serious issues with the delivery of a product I ordered online via UPS. I work at an official institution, and my delivery address was clearly written as Boğaziçi University, Istanbul. Despite this, on November 26, 2025, around 7:00 PM, UPS attempted to deliver my package to the address. Official institutions have fixed working hours, and delivery companies are expected to follow these rules, yet UPS does not seem to take this into account.
Even though I have informed them of the situation multiple times, no solution has been provided, and my package still has not been delivered to me. For my shipment with tracking number 1Z93W2006804362877, neither a solution nor a proper communication effort has been made. When I call customer service, I cannot reach a real representative — only an automated system answers. When I send an email, I receive nothing more than an automatic reply saying, “We have forwarded your issue to the relevant department,” with no actual follow-up.
I request that UPS ensure deliveries to official institution addresses are made strictly during working hours, that this shipment be delivered to me as soon as possible within business hours, and that customers be provided with a way to reach a real support representative when needed.
On April 15, 2025, my package was shipped via UPS Türkiye with my address details entered completely and correctly. Yet on April 21, UPS marked the delivery as failed due to a “wrong address” and returned my shipment without informing me in any way. I received no call, no email, and no notification...
I have a shipment with UPS destined for my address which was supposed to be delivered around 3 December but has still not been delivered. During this period, I had great difficulty reaching customer service; most of the time I could not get through, and when I did, they claimed that my address and p...
I was expecting an extremely important shipment—my passport and visa results—via UPS. On April 30, 2025, I received a message saying “your package is on the way.” I stayed home all day and even skipped work to ensure I wouldn’t miss it. Later that day, I got another message claiming that delivery fa...
On August 8, 2025, I received a notification regarding my UPS shipment (tracking number: 1ZE549G06806368918) stating that I was “not at the address.” However, this is completely false because I was at home all day, and no courier ever came to my door. It is unacceptable that a package can be marked ...
I’ve been waiting over a week for a package shipped via UPS with tracking number 1Z2564YF6805482724, yet I still haven’t received it or been given any clear update on its status. The package was supposed to be delivered to my address in İskenderun, Hatay, but UPS has failed to provide accurate track...
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