Having seen their new selection online, I was eager to order from Uniqlo, but my experience soon soured. It was okay when I ordered and got an email stating my delivery will be delayed by a few days. I was surprised, though, to get another note claiming it was "delivered" at 4:30 AM the next day. Looking over my security cameras, I saw no delivery made. Nine days later the shipment arrived following a tiresome back-and-forth with customer support and multiple form completion. By now I wanted to cancel the order and had previously asked for a complete refund, but nobody could offer a justification. I have to go back over the things now and wait much more for my money returned. This encounter has caused me to reconsider shopping at Uniqlo; their poor communication has disappointed me. Further aggravating the matter are hidden return postal costs.
Uniqlo's customer support somehow made my utter mess of click and collect experience worse. Then turned around and claimed I had already got them after messing up my purchase and failing even to locate the garments when I went to pick them up! It took 2 weeks and at least 5 separate customer support...
Last week, I made a purchase from Zara's online store. The estimated delivery date was Friday, but my order never arrived. When I contacted customer service, they kept stalling me without providing any concrete answers. Frustrated by the lack of support, I ended up canceling my order. This week, I d...
I wanted to take a moment to discuss my recent experience with Uniqlo's online buying system, which revealed some issues requiring improvement to enhance the whole consumer experience. Having often visited Uniqlo, I was eager to investigate the newest seasonal assortment and made the online purchase...
Ordering from their new collection online delighted me as a devoted Uniqlo consumer. Though I worried about sizing, I moved ahead trusting the company. Delivery was quick and the ordering procedure went without any problems. When I tried on the stuff, though, the size was utterly off. The problem st...
Using Decathlon's online platform proved to be annoying. I ordered some product ten days ago, and for six days they have been marked as "out for delivery." Clearly, the courier either misplaced the box or something else went wrong—which I can believe could happen. Still, the lack of response from De...
Comments