Super Live Froze My Account for Four Months Without Giving a Clear Reason

I had a Super Live account with the usernames “Gato da gata” and later “Lobo Alfa”, and a few months ago I lost my permission to open lives and go up on windows. As shown in the attached screenshot, my account is frozen and I see the message “Sua conta está congelada”, even though I did not do anything serious to deserve this punishment. I see many people doing much worse things and their accounts are kept active, while mine was restricted. This situation has been going on for almost four months and I still have no clear explanation about what exactly I supposedly did wrong. I feel this is unfair, because I always tried to use the platform normally and respect the rules. I kindly request that my permission to open live streams be reactivated and that my account be released from this freeze. I ask Super Live to review my case carefully and restore my access as soon as possible, or at least provide a clear and detailed justification for this restriction.