I wanted to take a moment to discuss my recent experience with Uniqlo's online buying system, which revealed some issues requiring improvement to enhance the whole consumer experience. Having often visited Uniqlo, I was eager to investigate the newest seasonal assortment and made the online purchase of a couple of shirts and some jeans. The website was easy to use, and I found great speed with which my order was handled and delivered. My thrills were fleeting, though, when I tried on the garments. The shirts were far tighter than the sizing chart suggested, and the jeans fit absolutely differently than expected. Given my past faith of Uniqlo, this was a letdown.
Ordering from their new collection online delighted me as a devoted Uniqlo consumer. Though I worried about sizing, I moved ahead trusting the company. Delivery was quick and the ordering procedure went without any problems. When I tried on the stuff, though, the size was utterly off. The problem st...
Having seen their new selection online, I was eager to order from Uniqlo, but my experience soon soured. It was okay when I ordered and got an email stating my delivery will be delayed by a few days. I was surprised, though, to get another note claiming it was "delivered" at 4:30 AM the next day. Lo...
Uniqlo's customer support somehow made my utter mess of click and collect experience worse. Then turned around and claimed I had already got them after messing up my purchase and failing even to locate the garments when I went to pick them up! It took 2 weeks and at least 5 separate customer support...
The last time I used Cotton On's online store was a pain, and I don't think I'll be shopping there again. They sent me the wrong size of jeans when I asked for a certain size. I thought it was just a mistake, so I sent them back and ordered the same pair again. But they sent the wrong size again! Wh...
On March 6th, I placed an order for four pieces of clothing from Old Navy. Upon receiving the package, I quickly realized that the High-Waisted OG Loose Jeans were not the correct size. I ordered a large size, but they sent me an extra large. I quickly filed a return request, only to be informed tha...
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