I purchased a pair of Under Armour running shoes, and despite using them for only 3-4 months, the side of the shoe began to tear. As someone who runs daily and owns multiple pairs of running shoes, I know how to properly care for my footwear, and I even have backup pairs I keep in storage. When I took the damaged shoes to the store for warranty inspection, they claimed they would send them to the central office. However, I doubt they even sent them, as the store seemed to make the decision themselves after two weeks of waiting, and I received a rejection.
They advised me to take the matter to the Consumer Court, saying they would only act on the court’s decision. It’s been nearly a year since I filed my complaint (Complaint No: 2023/1554.2744 on October 18, 2023), and I’ve received no resolution from Under Armour. This kind of negligence is something I haven’t experienced with any other brand.
I am an active member of various NGOs and running groups, and I will be sharing my experience to warn others about this brand’s lack of customer support. Under Armour needs to resolve this issue and address the dissatisfaction they have caused.
Hello, I bought my Under Armour shoes in summer 2022, but well before the warranty period ended, the sides started tearing, and the inner parts began to deteriorate. Despite taking good care of them, these issues appeared relatively quickly, making the shoes unwearable after less than a year. I have...
I bought a pair of white sneakers directly from Under Armour’s official website. However, within just about a month, the inner sole of the shoes started to tear. I sent the product in for inspection, but it was returned to me with the claim that it was a “customer fault.” Customer service never cont...
On March 20, I purchased a pair of Under Armour shoes from Amazon. Even though I only used them for regular daily wear and never subjected them to unusual conditions, a tear appeared on the outer right side of the shoe after about four months. When I first received the product and during the initial...
Dear Under Armour, Roughly three months ago, I purchased a pair of Under Armour shoes, trusting the quality your brand represents. However, I was extremely disappointed when the lace area tore apart far too quickly. Upon close inspection, I realized the eyelet section wasn’t even stitched—it was on...
I purchased Under Armour shoes, trusting the brand, but my experience has been deeply disappointing. Initially, the shoes were defective, and my replacement request was rejected. After escalating the matter to the consumer arbitration board, I finally received a replacement. However, just three mon...
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