Umingle Banned My Account For Spam Without Any Valid Reason, Request Review
Last week my Umingle account was suddenly banned with the stated reason “spam,” and I completely disagree with this. On the day I was banned, I had only used the application for approximately two hours and was using it normally, not sending mass messages, links, or anything that could reasonably be described as spam. After the ban, the application showed a screen stating that my account was banned for “spam” and offered an “Instant Unban” option for Rp19,999. This payment is presented as the way to regain access, but due to country restrictions and my financial situation, it is almost impossible for me to pay this amount using global cards. I am 21 years old, still in college, and do not have a job, which in my country means I cannot even apply for the type of card required to make this payment. The system’s insistence on these limited payment methods makes it practically impossible for me to resolve the situation, even if I wanted to. I have not yet been able to reach customer support about this, but I find it very unfair that my account was banned for “spam” despite normal use, and that access to my account is now tied to a payment method that I cannot realistically use. I respectfully request that my account be reviewed in detail, that the ban be lifted without requiring any payment, that I receive a clear explanation of why I was banned, and that more flexible and accessible payment options be offered instead of only global cards for situations like this.
