Umingle Age Ban Appeal

I have been using Umingle with my current account and on the night of 20/21 October at around 10–11 PM my account was suddenly banned while I was messaging with a stranger. Since then I have not been able to access my account. When I try to log in, I see a screen saying that I am banned with the ban ID 8bff3114 and the reason shown is “Under 18”. This is not true, because I am 22 years old. On the same screen Umingle also offers an “Instant Unban” for Rp39,900 and asks for my card details, which makes the situation even more unfair because I am being asked to pay to remove a ban that is based on incorrect information about my age. Before the ban I was only sending messages and at some point I typed an address that included “m11”. I do not know if this has anything to do with the ban, because the only reason written on the screen is “Under 18”, but I want this to be checked. I contacted Umingle support about this issue, but I have not received any response. My expectation is that my account is urgently reviewed, the incorrect “Under 18” ban is removed, my access is fully restored without any payment, and that a clear explanation is given so that similar unjustified bans do not happen again.