Please Can You Unblock Me On The Website Umingle!

I am a user from Perth, Western Australia and I am over 18 years old. On 28 September, while using Unmingle, I received a message saying that your system had flagged my session and that I needed to verify my age to continue. I followed the instructions and took a photo of the front side of my learner’s permit, which was accepted. However, when I uploaded the back side, the system displayed a message saying the photo was blurry. After that, it stopped giving me another chance to try again, and now I cannot access the site at all. I also sent an email to your support but have not received any response. I am asking you to review my account and my ID manually, remove the age verification block, and restore my access to Unmingle, or at least clearly explain why I am still blocked and how I can successfully verify my age.