UGG Return System Not Working—Cannot Get Return Label or Code

I wanted to return a purchase I made from the UGG brand for approximately $42, but since February 24, I have not been able to obtain a return code through the system. Because of this, I cannot send the product back, and I am concerned about my legal return period.

When I contacted customer service about the issue, they only asked for my first and last name. Aside from that, no concrete steps were taken to generate a return code or resolve the problem. At this point, I cannot return the product, nor am I being informed about how the process will proceed.

I request that my return code be generated immediately, that the return process be initiated, and that the amount I paid be fully refunded.