I placed an order with UCLA on October 15, 2024, expecting the items to be shipped by October 19 as stated. However, it’s now October 24, and the order status still shows "Order Received." The products I purchased are listed as in stock, so there’s no apparent reason for the delay.
It’s frustrating that 10 days have passed without any communication or updates regarding my order. As a customer, I expect timely updates and clear explanations when delays occur.
I request that UCLA processes my order immediately or provides an update on the status. Ignoring customers and failing to meet stated shipping timelines is unacceptable. Please resolve this issue promptly.
On September 15, 2024, I attempted to make a purchase on the UCLA website. During checkout, the site froze, and my order wasn’t recorded. However, the payment was still withdrawn from my card. Despite reaching out multiple times over the past three days, I haven’t received any resolution or refund. ...
I am trying to return my order (#1075) from UCLA, but I can’t reach the company in any way. Since I placed the order without creating an account, I am now unable to initiate the return process. The return deadline is approaching, and I am deeply frustrated by the lack of support or communication fro...
On February 16, 2024, I placed an 8-item order from the UCLA website, but when my package arrived, it was missing one item—a white cap. I immediately contacted them through their website, but I still haven’t received a response. To make matters worse, there is no customer service phone number to re...
I purchased a pair of UCLA sweatpants, but the inner seams tore, and all the lettering peeled off completely. When I contacted the company, they informed me that the product wouldn’t be replaced and that I would receive a refund instead. However, it has been over a month, and I still haven’t receive...
I placed my order on January 31, 2025. It was delivered to me on February 11, and I returned the items on February 13. Since then, I have been waiting for the refund of the returned products, which was approved. On Friday, April 25, I received a message saying: “The refund for your order will be tra...
Comments