My experience with Ubisoft has been deeply disappointing. I originally purchased Tom Clancy’s Ghost Recon Wildlands through Steam on July 6, 2022. I played and completed the game at the time. Yesterday, I wanted to revisit it, so I reinstalled it and attempted to log in—but I was shocked to find that my Ubisoft account was either deactivated or inaccessible.
I followed the steps to recover my account, but then I was asked to re-enter an activation key—for a game I had already played and finished. I immediately contacted Ubisoft support, provided all necessary documentation proving my ownership, and explained the situation.
After 7 hours of back-and-forth, they simply responded by saying the account is not mine and that their security is too advanced to be mistaken. They offered no real solution and abruptly closed the case. I was treated as if I never bought the game.
Ubisoft, this is unacceptable. I paid for this game, and I deserve access. Fix your system, verify your loyal customers properly, and stop ignoring valid proof of ownership. I want my account and game access restored immediately.
My Ubisoft account was taken over by hackers who changed the email address associated with it. I submitted multiple support requests to Ubisoft with detailed explanations and solid proof that I am the rightful owner of the account. Unfortunately, I never received a response from a real human—only ge...
I’m incredibly frustrated with Ubisoft’s lack of real support when it comes to recovering hacked accounts. My Ubisoft account was stolen, and I provided clear, detailed evidence—including purchase records, login history, and proof of unauthorized changes. Despite this, Ubisoft refuses to return my a...
My Ubisoft Connect account was hacked, and no matter what I do, I cannot recover it. I have submitted every detail they could possibly need—my account’s creation date, linked email address, associated platforms, purchase records, and more. Despite all that, I keep receiving the exact same generic, c...
On August 8, my Ubisoft account (username: s*)** was hacked and accessed without authorization, and the email address linked to my account was changed. My account contained my Rainbow Six Siege game, which I had been playing through Steam. After my account was compromised, I contacted Ubisoft Suppor...
I purchased a game through Ubisoft, but I can’t even access my account to play it. Each time I try to log in, I’m met with issues, and despite numerous attempts to reset my password, no verification code ever arrives. This system is incredibly frustrating. The game is bought and paid for, but it’s c...
Comments