My Ubisoft Connect account was hacked, and no matter what I do, I cannot recover it. I have submitted every detail they could possibly need—my account’s creation date, linked email address, associated platforms, purchase records, and more. Despite all that, I keep receiving the exact same generic, copy-paste responses from their support. It feels like I’m talking to a bot, not a real person.
I’ve been trying for days to get someone to actually look into my case, but I’ve received zero meaningful help. This experience has completely shaken my trust in Ubisoft. I strongly advise others to think twice before purchasing any games from them. If your account is ever compromised, you’re likely on your own. Ubisoft must step up and take responsibility for account security and provide real customer support—not automated replies. I demand immediate assistance in restoring my account access.
I’m incredibly frustrated with Ubisoft’s lack of real support when it comes to recovering hacked accounts. My Ubisoft account was stolen, and I provided clear, detailed evidence—including purchase records, login history, and proof of unauthorized changes. Despite this, Ubisoft refuses to return my a...
My Ubisoft account was taken over by hackers who changed the email address associated with it. I submitted multiple support requests to Ubisoft with detailed explanations and solid proof that I am the rightful owner of the account. Unfortunately, I never received a response from a real human—only ge...
I either forgot the password to my Ubisoft Connect account or it has been compromised. Regardless of the cause, I’ve been completely locked out of my account for days. I submitted a support request hoping to receive help or at least an update, but I haven’t heard anything back. There was no confirma...
A hacker took over my Ubisoft account and changed the email address that was linked to it. I sent in a lot of support requests with good proof, but I haven't heard back from a human person—only automated replies from bots. I even gave a screenshot of the game's purchase date and all the details from...
On August 3, 2025, my Uplay (Ubisoft) account was hacked, and since that day, I’ve been completely unable to regain access. Despite having clear proof that the account was stolen, I’ve sent multiple detailed emails to Ubisoft Support, including screenshots, documents, and ownership evidence, but all...
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