I Face Ubisoft Account Hack — Email Changed Without My Permission

Yasin
Yasin
Ubisoft
September 15, 2025 9:07 PM10

My Ubisoft Connect account (username: yasinsbeys) was hacked, and I’ve been completely locked out. The email address linked to my account was changed without my knowledge or permission to “e*****************@quienmail.com”**. I’ve owned this account for years and have purchased numerous games and in-game items, spending a significant amount of money over time. With the account stolen, all of my purchases and game progress are at serious risk.

I tried to reset my password, but I can’t restore my email or secure my account. I attempted to reach Ubisoft customer support, but haven’t been able to create a proper support ticket yet.

I urgently request that my account email be reverted to my original address (y*********@gmail.com**) and that my account’s security be fully restored. I want to regain access to my games and content as soon as possible. I expect a fast and effective resolution to this issue, as the situation has caused significant inconvenience and distress.

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