I either forgot the password to my Ubisoft Connect account or it has been compromised. Regardless of the cause, I’ve been completely locked out of my account for days. I submitted a support request hoping to receive help or at least an update, but I haven’t heard anything back. There was no confirmation email, no recovery instructions—nothing. I’ve tried using the "Forgot Password" feature multiple times, but I still haven’t received any kind of reset link or communication from Ubisoft.
Right now, I have no way to access the games I purchased and invested time and money into. This silence from Ubisoft is unacceptable. There is no clear support channel, no meaningful updates, and no sign that anyone is even reviewing my request.
As a paying customer, I expect better from a company of this size. Ubisoft needs to urgently review my case, restore access to my account, and put a proper recovery process in place for users who are locked out. I need help immediately—this lack of communication is completely unprofessional.
My Ubisoft Connect account was hacked, and no matter what I do, I cannot recover it. I have submitted every detail they could possibly need—my account’s creation date, linked email address, associated platforms, purchase records, and more. Despite all that, I keep receiving the exact same generic, c...
I am unable to log into my Ubisoft account because I have forgotten both my username and password. I have repeatedly requested a password reset email, but Ubisoft has not sent any email or provided any response. This is extremely frustrating because I have spent a significant amount of money on my a...
It's been about a week and I still can't seem to get into my Ubisoft account. Even after trying to reset my password on the Ubisoft website, I haven't received any email from Ubisoft with the password verification code or link. Although Ubisoft insists they have sent it, I have thoroughly checked my...
I forgot my Ubisoft account password and requested a password reset email. It's been 2-3 days now, and I still haven't received anything. I contacted their support team several times and submitted multiple support tickets to address this issue. I only received a response on October 21, informing me ...
My Ubisoft account was stolen, and I can no longer access it. I’ve tried to contact Ubisoft, but I can’t reach them, and I’m unable to log in to my account from anywhere. The password reset links don’t work, and everything feels ruined. All my purchases and efforts were wasted in just a second, and ...
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