Turkish Airlines Double Charged but No Tickets Were Avaliable

Gamze
Turkish Airlines
November 22, 2023 1:38 PM6

I purchased a ticket for 2 adults and 2 children on 25-11-2023 for the Amsterdam-Istanbul SAW flight at 17:25. Despite the payment being deducted from my bank, I did not receive a reservation code. I spoke with a disrespectful customer service representative who told me that the money would be refunded within a week.
On the same day, I bought a new ticket for 27-11-2023 at 13:35 for the Amsterdam-Istanbul SAW flight and faced the same issue again!
I have no tickets and have paid for tickets twice. I don't have any money left to buy another ticket. By the time THY refunds the money, my leave will be over. The tickets I wanted to purchase suddenly became more expensive. You ruined my vacation and didn't even apologize. I don't think I will choose THY again. You lost a customer who flies 4-5 times a year!

Comments

Similar Complaints

Issues with Ticketing Process of Turkish Airlines

Ömür
Turkish Airlines
November 8, 2023 3:45 PM5

On July 29, 2023, I contacted THY to use my open ticket. My first conversation was with Mr. F** at 8:15 PM America time....

THY Flight Booking Price Update Issue

Elif
Turkish Airlines
June 28, 2024 11:28 PM28

While trying to book a round-trip flight from Istanbul to Nice on THY, I encountered an error on the payment screen and ...

Turkish Airlines Refused Our Boarding, Compensation Necessary

Yusuf
Turkish Airlines
November 29, 2023 1:19 PM326

On November 12, 2023, during my flight from Ankara to Budapest with a layover at SAW, the plane experienced a delay of o...

Turkish Airlines Delayed Refund Process for 3 Months

Tamer
Turkish Airlines
January 18, 2024 1:33 PM3

THY changed the aircraft, so I couldn't sit in the two extra legroom seats I purchased. When I requested a refund in Oct...