Turkish Airlines Double Charged but No Tickets Were Avaliable

Gamze
Turkish Airlines
November 22, 2023 1:38 PM6

I purchased a ticket for 2 adults and 2 children on 25-11-2023 for the Amsterdam-Istanbul SAW flight at 17:25. Despite the payment being deducted from my bank, I did not receive a reservation code. I spoke with a disrespectful customer service representative who told me that the money would be refunded within a week.
On the same day, I bought a new ticket for 27-11-2023 at 13:35 for the Amsterdam-Istanbul SAW flight and faced the same issue again!
I have no tickets and have paid for tickets twice. I don't have any money left to buy another ticket. By the time THY refunds the money, my leave will be over. The tickets I wanted to purchase suddenly became more expensive. You ruined my vacation and didn't even apologize. I don't think I will choose THY again. You lost a customer who flies 4-5 times a year!

Comments

Similar Complaints

Issues with Ticketing Process of Turkish Airlines

Ömür
Turkish Airlines
November 8, 2023 3:45 PM5

On July 29, 2023, I contacted THY to use my open ticket. My first conversation was with Mr. F** at 8:15 PM America time....

Issue with Turkish Airlines Flight Date Change

Yıldız
Turkish Airlines
August 8, 2023 10:28 PM7

On June 20th, I called THY to use our mileage points. We wanted to book a ticket for July 24th departure and July 29th r...

Turkish Airlines Price Lock Issue with My Booking

Berkan
Turkish Airlines
September 15, 2023 2:26 PM16

On August 30th, I made a reservation with THY for two people for the routes Izmir-Washington on March 9, 2024, and Los A...