I purchased a ticket for 2 adults and 2 children on 25-11-2023 for the Amsterdam-Istanbul SAW flight at 17:25. Despite the payment being deducted from my bank, I did not receive a reservation code. I spoke with a disrespectful customer service representative who told me that the money would be refunded within a week.
On the same day, I bought a new ticket for 27-11-2023 at 13:35 for the Amsterdam-Istanbul SAW flight and faced the same issue again!
I have no tickets and have paid for tickets twice. I don't have any money left to buy another ticket. By the time THY refunds the money, my leave will be over. The tickets I wanted to purchase suddenly became more expensive. You ruined my vacation and didn't even apologize. I don't think I will choose THY again. You lost a customer who flies 4-5 times a year!
On July 29, 2023, I contacted THY to use my open ticket. My first conversation was with Mr. F** at 8:15 PM America time. He found my old ticket based on my reservation code. We created new dates (JFK-Istanbul flight on November 10 at 12:50 PM and Istanbul-JFK flight on December 10 at 7:55 AM). The p...
On June 5, 2023, I purchased a three-person family ticket from the official THY website for a flight from Switzerland to Turkey scheduled for August 13, 2023, costing approximately ₺1,300. For two months, everything went smoothly until the day of the flight. During check-in on August 13, I was infor...
On June 20th, I called THY to use our mileage points. We wanted to book a ticket for July 24th departure and July 29th return. Our tickets for the July 24th 01:25 TK2428 IST-AYT flight were issued with PNR: R8CWLG, ticket numbers: 2352149505248, 2352149505249, 2352149505250, 2352149505251. We succes...
I booked a flight for three people on January 11, 2024, via the THY online site for the Istanbul-Antalya route scheduled for May 26 at 11:10. As we usually travel by car for our vacations, I decided to book a flight this year because my spouse and young child really wanted to fly. Up until April 2, ...
On August 30th, I made a reservation with THY for two people for the routes Izmir-Washington on March 9, 2024, and Los Angeles-Izmir on March 22, 2024, with a 15-day price lock option, totaling ₺47,400. I paid ₺5,300 for this reservation. According to the terms, if I ticketed within 15 days, the ₺5,...
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