I purchased an international flight ticket from THY and opted for travel insurance during the purchase. This was a big mistake. I did not receive any document or information regarding the insurance. I contacted the call center and was directed to the insurance company, which only had an email address and no phone number. I sent an email but received an automated response and couldn't find anyone to discuss the issue with. Despite calling THY multiple times and speaking with different representatives, none of them were helpful. They took the payment for the insurance but did not provide the service, and my money was wasted. Additionally, I do not have an insurance document to present upon entering the country. The representatives were also very unknowledgeable, unable to provide clear and correct answers to my questions regarding this issue and check-in procedures. They kept redirecting me to the airport. It is clear that they have not been trained properly. When I expressed my complaint over the phone, the representative remained silent and did not respond, effectively waiting for me to hang up. This was extremely rude, and one representative even told me there was nothing they could do. I spoke with Ms. B**** and experienced this issue with her. It is very disappointing to see THY represented so poorly.
After completing check-in, we were denied boarding at the gate. The reason given was that our tickets were canceled after check-in. We definitely did not cancel the tickets ourselves. The flight was delayed by 2 hours, and likely because we would miss our connecting flight, THY canceled our tickets....
My flight TK7671 (On May 1st) from Paris to Istanbul was cancelled on April 27th (the evening of the previous business day). I was only informed about this via email. With limited connectivity and communication options abroad (having to purchase an international calling package in the middle of the ...
THY has deteriorated its service quality! No matter what topic you discuss with call center representatives or what information you seek, they always provide incorrect information, causing issues both before and during the flight! Passengers with babies are especially affected. You call to get infor...
I contacted THY customer service for assistance with a ticket for a disabled passenger and their companion. I was constantly put on hold. The only fast part was the payment process. A gentleman who mentioned there was a system issue took my contact number and promised to call back, but no one did. W...
While trying to book a round-trip flight from Istanbul to Nice on THY, I encountered an error on the payment screen and couldn't complete the purchase. I immediately called customer service, who informed me that a price update occurred while I was on the payment screen. Fearing further price increas...
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