I applied for a refund for my mother's THY ticket after she fell ill and was admitted to intensive care on the day of the flight. Initially, they requested a document from the hospital. After sending this, they then asked for an official document from the population directorate showing the relationship between my cousin, who was to accompany my mother on the flight, and my mother. However, such an official document does not exist at the population directorate. After dealing with all these procedures and getting back to them, they finally said, 'Your ticket is not eligible for this refund,' and did not process the refund. They made us go through all this trouble and only told us this crucial information at the end, leaving us in a difficult situation once again. THY has shown its approach by leaving customers to deal with such issues instead of prioritizing customer satisfaction in situations like this. While other companies prioritize customer satisfaction more, THY requested numerous unnecessary documents for a patient in intensive care and then said, 'your ticket is not eligible for this refund.' This is not how a big company should operate.
Subject: THY Ticket Change & Refund Hello, I was unable to attend my flight with THY in March due to my father's cancer diagnosis and hospitalization. I explained this situation to their customer service and also created a feedback report. However, I have not received a clear response from the...
On Wednesday, May 21st, our Istanbul-Batman flight was canceled due to operational reasons. THY not only failed to consider the inconvenience caused to its passengers, but we had also reserved and paid for 3 seats for this flight. Due to my mother's health condition, we specifically chose and paid f...
Despite wanting to make a paid seat selection with THY, we encounter payment errors even though there are no issues with our bank cards. We spent an exaggerated 120 minutes trying to connect with a customer representative and barely managed to get through. They also couldn't process the payment. It ...
I had purchased round-trip tickets from Istanbul to Trabzon for my wife, her mother, and my daughter for April 8th departure and April 15th return with THY. Their purpose was to visit a sick relative for the holiday, but we received news of our relative's death on April 4th, and they had to travel b...
My son had an accident, which led to his hospitalization for 2 days. After being discharged, he needed follow-up care from several different departments. Therefore, I needed to change the ticket date. Since there were less than 72 hours left and my ticket was not flexible, I was told by the call cen...
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