My flight from Chicago was rescheduled to the next day due to overbooking. I endured hours of inconvenience at the airport because they turned me away from the gate instead of the check-in desk. I was informed that a compensation check of $600 would be issued. I submitted a request through the Turkish Airlines system to have the payment transferred to my bank account. Despite having all my details, including my IBAN, for over a month, Turkish Airlines customer service has failed to make the payment and has not provided any information on when it will be processed. The representatives are extremely rude and seem completely unaware of the process. They repeatedly ask me to submit new requests and make strange demands like asking for a copy of my credit card, as if there was missing information. Later, other representatives contradict these requests, saying such information is not needed. I even visited the Turkish Airlines office for the payment, but they told me they had no money and suggested I come back periodically, as if I had nothing else to do. I always provide my latest request number when they ask for it: TK-10302914.
I purchased a ticket from Turkish Airlines for an international flight. Unfortunately, my flight got overbooked due to excessive ticket sales. I had to stay at Turkish Airlines' hotel that night, and they provided me with a ticket for the next available flight. They assured me that compensation woul...
On February 25, 2025, my Phuket to Istanbul flight was overbooked, and I was denied boarding. At the airport, I was given a compensation form and was told that I could claim my €600 refund at Istanbul Airport upon arrival. However, when I got to Istanbul Airport, I was sent from one counter to anot...
I am extremely dissatisfied with Turkish Airlines! There were three options available when I bought my ticket. I went with the company that guaranteed free changes and refunds under any circumstances. However, I requested a change the day after purchasing the ticket and well within the allowed time ...
My flight TK1954 was canceled due to overbooking. The compensation that should have been refunded to me has still not been processed. At the Istanbul Airport ticket sales desk number 2, I was repeatedly given different dates on which the payment would be transferred to my IBAN. However, no transacti...
Turkish Airlines is not providing me with the compensation and ticket refund that is my legal right and approved by Civil Aviation. For the refund process of ₺7,365 approved in my legally entitled feedback TK-9816087, I was asked to open a new request. Subsequently, I opened the record TK-9849986 a...
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