I purchased 4 tickets from Turkish Airlines on August 25, 2022, for a flight departing on September 3. Due to traffic, I arrived a bit late at Ordu Giresun Airport. Since there was only half an hour left for the flight, they did not let us in, and I was left stranded with my 3 children. They informed me that I could put the tickets on hold and use them within a year, until September 3, otherwise they would be forfeited. I opted to put the tickets on hold.
I did not receive any written confirmation regarding the duration for which I could use the tickets. Since I was told at the airport that I had until September 3, I planned accordingly and scheduled for September 1. However, they did not allow me to change the tickets to September 1.
They said they were considering the date of purchase, August 25, as the reference point. When I objected, they advised me to submit feedback. After receiving a response to my feedback, I called Turkish Airlines, and they told me to collect my tickets from their sales office.
I traveled for about 3 hours from Şebinkarahisar to their Giresun branch, only to be told that they do not sell tickets there and that I should go to the airport. When I went to the Ordu airport, they said my tickets had already expired and they couldn't help me. They practically mocked me.
This behavior is unworthy of Turkish Airlines. I spent 15 days trying to resolve this issue, being transferred to numerous places, each giving me different information. I was left in a difficult situation with my 3 children once again.
Here is the translated text from Turkish to English:
---
The plane for the 4 tickets I purchased from the THY company on August 25, 2022, for September 3 was departing on September 3. I was a bit delayed due to traffic on the way. When I arrived at Ordu Giresun Airport, they did not let us in because there was only half an hour left until departure, and I was left stranded with my 3 children. They said they could hold my ticket open and that I could use it within a year from today, that is, until September 3, otherwise, it would be forfeited. So I had them hold it open. I did not receive any written information about how long I could use the ticket. Since they said September 3 at the airport, I made my plans accordingly and planned for September 1, but they did not allow a ticket change for September 1. They said they were basing it on the date I purchased the ticket, August 25. When I objected, they told me to create feedback. When I received a response to the feedback, I called THY, and they told me I could get my tickets from the ticket sales office. I traveled about 3 hours from Şebinkarahisar to Giresun, where their branch told me they don't sell tickets and to go to the airport to get them. I went to the airport in Ordu, and they said my tickets had already expired, so they couldn't help me. They were basically mocking me. This was very unprofessional for Turkish Airlines. I struggled for 15 days, got transferred to many places, and everyone said something different. And once again, I was left stranded with my 3 children. They did not stand by what they said, nor did they provide any written notification. All the staff I spoke with said different things and were inconsistent.
---
I bought tickets from Turkish Airlines on July 10, 2023, for two people. Our flight, scheduled for 16:55, faced cancellations, delays, and ticket changes, resulting in a 14-hour journey to our destination. During these delays, we contacted Turkish Airlines, and they informed us that the flight to Ri...
I purchased a ticket from Turkish Airlines for a flight from Izmir to Trabzon with a layover in Istanbul. The flight was scheduled for 25/11/2023 with flight numbers TK2343 and TK2830, boarding time at 23:00. While attempting to check in online, I discovered that the flight time had changed and I wo...
I had a flight with Turkish Airlines on 28.08.2023, flight number TK2857, seat 02C, from Ordu-Giresun Airport to Istanbul Airport scheduled for 14:55. After checking in, I received a message stating that the flight was delayed by 35 minutes. I arrived at the airport gate at 14:50 and tried to print ...
I purchased tickets for a family of three from Turkish Airlines for a Konya-Istanbul round trip (departure on January 18, 2024, and return on January 30, 2024). Our flight scheduled for 9:50 AM on January 18 was canceled at 4:18 AM, which we only discovered when we woke up to head to the airport. Si...
I want to highlight an issue with Turkish Airlines that left me in a difficult situation. My name is I***. Four months ago, I purchased a ticket from Istanbul to Gaziantep to visit my dear parents. I arrived in Gaziantep without any issues from Istanbul Airport. Today, on April 13, 2024, I arrived ...
Comments