A week ago, during my flight with THY, both my mother's and my luggage were delivered damaged. They immediately provided a replacement for my mother's luggage on the spot. However, for my luggage, they had me fill out a form and send it in. Due to a problem with the handle, I had to pull the luggage using a scarf. I uploaded the required documents for the request with tracking number 2023260952 on their specified website. A week later, they informed me that they needed a repair invoice for the luggage, which I had only used twice. If I get the luggage repaired, I might face the same problem again with minimal use. Moreover, I will need to find time and carry the damaged luggage around for the repair. If they are offering a repair option, I would request that they come and fix it and then deliver it back to me. Otherwise, they are not providing a real solution and are causing significant inconvenience.
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
I am paying the price for THY's irresponsibility. I submitted feedback with file number 2023157174. They damaged my baggage (baby stroller). I provided the price and pictures of my stroller, but they requested an invoice, and if not available, a repair invoice or a certificate stating it is irrepara...
Before my flight with THY, I noticed a tiny crack on my luxury suitcase and reported it as damaged. However, upon receiving my suitcase at the destination, it was half shattered, as if a wheel had run over it. The necessary department took photos of the damage, recorded it, and confirmed the damage ...
Regarding my damaged luggage with THY. Since 15.11, my luggage with file number 2023262828, which was delivered in a damaged and irreparable condition, has not been resolved for 32 days. As stated in the company's letter, the replacement cost of my large Samsonite suitcase is ₺9,409, but I have only...
Comments