Turkish Airlines' Customer Service Fiasco, Flight Cancellation Chaos, Inept Responses

Regards, unfortunately, we did not see anyone in THY who was able to understand us, who was solution-oriented, with that capacity and intelligence, on the issue that THY made us suffer. You have given the phone to the hands of most of the children, you do not teach business. Even an AI can do better situation analysis than them.SPT4PC pnr coded 19 Aug 12:00 Our flight from Hatay has been cancelled. Just today, our flight day, it is canceled at 6 am. We had to plan a new flight from the ticket management, but again, no flight was offered other than the Hatay departure. We have been "forced" to update our ticket for Tuesday 22 Aug 12:00. At the same time, THY sent an sms that the canceled flight was changed as Adana departure at 15:30 on 19 Aug. Now here is the problem, although it hurts me again, it would be more appropriate to update the flight from Adana today, because I know that you will also change my flight on Tuesday as Adana departure. That's why we tried to convey our urgent coded request and explain that the error was caused by THY, and that it could not be overlooked by situations such as you had 1 right, you used it. Then they forced us to give feedback over the internet. they could not do it themselves. When the website gave an error, They opened the record manually like a lamb. So there is no need to delay the work for 1 more hour, right? But the ignorance does not end there. Although we wanted to join the flight, which is at 15:30 today. If you can't return the emergency code call for 4-5 hours, you've already found your trouble. How is this the most corporate, Turkey's most global company? Let's call it the global clause. Also On our flight on 19 June, you changed the opposite Istanbul-Hatay to Adana landing. Service, vehicle, you did not provide any ground service. 1.5 hour journey. It took 6 hours. Loads of suitcases, 3 children, and my wife were victims. We used more vehicles and spent more money. I gave feedback. You cannot give feedback, you have returned with an e-mail. I'm the parent of the children, You don't even have the intelligence to understand this around there. It's nothing but a war of nerves. From now on, I will use whatever alternative I find other than THY. I will not praise, I will not be proud, I will not even apply for job postings. I am disgusted.