I am experiencing a serious issue with the 'Check-in / Ticket Management' section on the THY website for my ticket. When I try to check the ticket under my spouse's name, I cannot access it. Whether I search using the PNR code and surname or the Electronic Ticket Number and surname, I constantly receive the error shown in the image and cannot access the ticket management screen. My mother-in-law also has a ticket on the same flight, and I can proceed without any issues using her PNR code and surname. There is no support mechanism to report this issue. I hope my problem can be resolved quickly. If the support team contacts me, I can provide the PNR code and surname. However, the error message already includes an error code. I believe a solution can be provided from there as well. I would be very pleased if I could be informed.
I purchased a round-trip ticket from Sinop to Istanbul for my spouse and child through the THY app. The PNR code is R5H7SR. Later, I realized I had misspelled my spouse's last name and called customer service. They advised me to submit feedback through the THY feedback site to correct it, which I di...
THY misleads its passengers by offering 'seat reservations' for a fee before check-in, but it's all an illusion. Here's what happened: I instructed the agency to purchase seats for our return flight with my spouse using PNR v n d h z c. The agency confirmed that they sold us seats 12J and 12K on the...
On July 12, 2023, we, the Şahiner family, purchased three tickets for the Izmir - Ankara TK7015 flight. My name is O**, my spouse is O**, and our child is A** M**. Initially, we encountered an issue: I successfully checked in online for O** S*** and A** M** S*** early in the morning. However, the sy...
As every year, I bought tickets for my children who are coming from abroad for vacation 3-4 months in advance and selected their seats. We have a single PNR and 3 passengers. Three days ago, when I checked, I found out that two of my children were assigned their seats, but my daughter was moved to a...
During my travel, I experienced baggage damage and reported it to the relevant department. They assisted me by creating a record and informed me that I could continue the process online. However, when I follow the steps on the THY website as instructed, I am unable to proceed at the final step. Desp...
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