Hello. I purchased round-trip tickets for Istanbul-Los Angeles and Los Angeles-Istanbul flights for myself, my wife, and my son. Since the departure date was fixed due to both tourism and business purposes, I bought non-refundable tickets for the departure. However, considering that my business meetings might extend, I paid a 'substantial extra fee' for 'fully refundable' return tickets. Due to my business meetings, my return date is not fixed, and it is certain that I will not be able to return on the valid ticket date. Unfortunately, I couldn't resolve my issue through the mobile app or the call center because I was informed that due to company policy, since my initial ticket is non-refundable, my return ticket is also non-refundable. However, I paid a 'substantial extra fee' for my return ticket and was not informed about this policy. If such a policy exists and the departure ticket is non-refundable, the system should also make the return ticket non-refundable. I want to use my 'fully refundable right' that I am entitled to. I requested that the full amount of my return tickets be refunded to my credit card as soon as possible, but I received an inappropriate response in the information form stating, 'We recommend that you review the rights provided by your ticket more carefully next time.' I expected better customer satisfaction from a world-renowned company like THY. I will continue to seek my rights to the fullest extent.
On May 10, 2024, I purchased 3 tickets for myself, my spouse, and my son: Istanbul-Los Angeles (August 18) and Los Angeles-Istanbul (October 4). Since our departure date was fixed but our return date was uncertain, I chose a refundable class for the return ticket. Before completing the transaction, ...
I purchased a non-refundable and non-changeable round-trip ticket from THY for travel between Istanbul Sabiha Gokcen and Berlin. My travel plans changed, so I bought a separate outbound flight. When it was time for my return flight, I couldn't find my return ticket. When I called customer service, t...
THY is not canceling my fully flexible return flight ticket and not refunding the ticket fee. I purchased a fully flexible flight ticket from the THY Sabiha Gökçen Airport sales office, paying twice the normal ticket price, because my return date might change. Due to a change in my return date, ...
In August, I purchased a round-trip ticket from New York to İzmir via Turkish Airlines (THY) and paid extra for a refundable option. After canceling my return ticket, I was shocked to learn that THY would only refund $407, despite paying a total of $2038 for the round-trip ticket. It’s impossible t...
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