On February 1st, during the SAW-TK7721/01 Brussels/Istanbul flight, my bicycle transport bag and the bicycle inside were damaged. My baggage numbers are TK 887778 and TK 887735. The situation has been documented by you in the file number SAWTK45837. A damage report has also been submitted to you with application number 2024027058. All the documents requested by you have been sent multiple times to Turkish Airlines' email addresses and through your system. Despite my continuous updates, written statements, and calls to your call center since February 24, 2023, I have not received any response from you regarding the resolution of the issue. You have added communication issues to the slow process by claiming that the documents have not reached you. You can follow the problem I experienced with the file number 2024027058 and the file titled SAWTK45837 from the emails I sent to b**@thy.com and t*******@thy.com, the call center records, and the attached image showing the error in your system. I have taken the process to the Consumer Arbitration Committee and will now share it on social media.
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
On 03/02/2024, after my flight from Brussels to Istanbul with THY, I noticed that my baggage was broken inward from the top right corner when I received it. I reported the issue to the relevant department at Istanbul Airport. As instructed online, I created a claim for my damaged baggage with the ap...
On September 22, 2023, I filed a report for my damaged luggage at Istanbul Airport. Then, I emailed the report along with the requested documents on the Turkish Airlines website. On October 4, 2023, the report was directed to compensation science. Although they should respond within 21 business days...
On December 9, 2023, my baggage was seriously damaged. At the Turkish Airlines baggage section, as there was no suitable cabin baggage available, a 'Damage Report' was created. They personally took a photo of the damaged suitcase with the reference number ISTTK60271/09DEC23/1829GMT, and recorded my ...
On September 17, 2023, I flew from Sabiha Gökçen Airport to Trabzon Airport. I received my luggage damaged and filed the necessary report. Later, I communicated with the company via email, but they made the process difficult. They requested the invoice for the luggage, which was a gift from an offic...
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