On April 26, 2023, at 1:45 PM, I was scheduled to travel from Istanbul New Airport to Sirnak Serafettin Elci Airport. However, due to the inadequate guidance from Turkish Airlines staff, I missed my flight. Despite arriving at the airport about two hours in advance, the staff provided only one barcode instead of two during the firearm check-in process, which took 15 minutes to correct. Later, I was informed that I needed to drop off the stroller at a different location, which took another 15 minutes. The staff’s constant need to consult others caused further delays, making me realize we might miss our flight. Before passing through the X-Ray machine, we had to scan our boarding passes, but the staff mistakenly gave us luggage tags instead. After correcting this mistake, we reached the security checkpoint. We had come to Istanbul for my child's health condition and had medications (creams) with us, but security did not accept them. After a discussion, we managed to reach the gate with the medications, only to be told that the gates had closed five minutes earlier and we would not be allowed to board. Due to these events, I believe Turkish Airlines has committed the offense of depriving a person of their liberty and I request compensation for my losses.
On April 26, 2024, I had a four-person trip from Istanbul's new airport to Şırnak Şerafettin Elçi Airport. Despite arriving 2 hours before the flight time, I missed my flight due to the incompetent Turkish Airlines staff. I reported this as feedback and also mentioned it on the complaint platform. About a week later, they responded and sent a refund code, but nothing else was written. When I spoke with the sales office, they asked for an email from the sales office stating that a refund would be issued for the flight from Istanbul's new airport to Şırnak Şerafettin Elçi Airport. When I spoke with customer service, they told me to submit new feedback. Once again, the customer is left in a miserable situation, and once again, the incompetent Turkish Airlines staff are doing a sloppy job.
I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, ...
On 12.05.2024, my flight TK967 from Ercan Airport to Istanbul Airport was originally scheduled for 18:55. It was first delayed by 1 hour and 55 minutes to 20:50, and then delayed again to 21:50. As seen in the attached video, at 21:56 (bottom right corner of the screen), boarding had still not co...
On the Turkish Airlines flight TJK-IST-EDO on Friday, August 25, 2023, at 11:15 AM from Istanbul to Edremit, my luggage was not loaded onto the plane and was left behind at Istanbul Airport. Since the flight had a layover and my luggage exceeded the carry-on weight limit, I checked it in. After land...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
On August 6, 2023, I had a flight with Turkish Airlines from Samsun Airport to Istanbul Airport at 19:25 with PNR T2ZEYNK for three people. I had forgotten my child E*** S*** T***'s ID in my hometown, so I obtained a population registration sample via e-government. However, since this was not accept...
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