I can't find Turkcell's "Twin SIM" product, which allows you to use two SIM cards with the same number on different devices, in any Turkcell store. The stores direct me to customer service, saying they don't have it in stock and can't request it. When I ask if they can order it, they simply shrug and tell me to call customer service. Customer service, on the other hand, redirects me back to the stores, stating they can't send it or check stock availability. This cycle continues endlessly, and none of the stores seem interested in helping. There's a service available, but it's useless if we can't use it. I've visited and called every Turkcell dealer in Samsun with no success.
I have visited six different Turkcell stores in the Büyükçekmece and Beylikdüzü districts of Istanbul over the past week to obtain the twin SIM card service promoted on Turkcell’s official website. However, every store informed me that they do not have twin SIM cards available, and as a result, I wa...
I applied for Turkcell Mobile Signature, and I was given two options: pick it up from the store or have it delivered by courier. To speed up the process, I chose to pick it up from the store. I visited all the branches in Kahramanmaraş, but none of them had a 128K SIM card. They said only three card...
I have been trying to get an e-Sim from Turkcell for exactly 60 days. My requests numbered 171707378 and 171659218, which I made to the Turkcell customer representative, were not provided with a solution and unfortunately, no positive response was given. It does not support the Turkcell application ...
I applied for a number porting process at a Turkcell store, and I was given a SIM card. After the number porting was completed, I inserted the SIM card into my phone, only to find that a different number appeared on the SIM card. My number shows as deactivated. Despite calling customer service 4-5 t...
I have been a Turkcell user for years, I had no problems until the end of December and was using it very well, in order to benefit from the campaign, I went to a different operator for my 2 lines at the end of December and came back to Turkcell without even a week, I have been having network problem...
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