Turkcell Twin SIM Product Is Unavailable in Stores - Customer Service Is No Help
I can't find Turkcell's "Twin SIM" product, which allows you to use two SIM cards with the same number on different devices, in any Turkcell store. The stores direct me to customer service, saying they don't have it in stock and can't request it. When I ask if they can order it, they simply shrug and tell me to call customer service. Customer service, on the other hand, redirects me back to the stores, stating they can't send it or check stock availability. This cycle continues endlessly, and none of the stores seem interested in helping. There's a service available, but it's useless if we can't use it. I've visited and called every Turkcell dealer in Samsun with no success.
No response or solution was provided.
Despite the time that has passed, Turkcell has still not contacted me and has not offered any solution.
Hello Mr. Özgür, We called you on 06.03.2025 but could not reach you. You can use the Turkcell application for any needs you may have regarding our products and services. Best regards, Turkcell
I could not see a menu related to the secondary card on the Turkcell application, and I have not received any response.
Hello Mr. Özgür, We called and spoke with you on 07.03.2025. We have forwarded your request to our teams. We will contact you again as soon as possible. Thank you in advance for your understanding. You can send any information, suggestions, opinions, and solution requests regarding our products and services through the 'Help - Submit New Request' section in our Turkcell app. Best regards, Turkcell
Contact was made, the lady who got in touch was very polite and solution-oriented, she informed me that it would be resolved, I am waiting for the solution.
Hello Mr. Özgür, We called and spoke with you regarding your request on 08.03.2025. Thank you for taking the time to speak with us. You can submit all kinds of information, suggestions, opinions, and solution requests related to our products and services through the 'Help - Submit New Request' section in our Turkcell app. Regards, Turkcell
My issue has been resolved. Both the customer representative who contacted me and the manager and staff at the branch they directed me to were very polite and courteous in resolving my issue. Thank you.
